Shipping policy

Shipping Policy

Thanks for stopping by canphone.shop We know that when you order gear, you want it delivered fast, safe, and without any funny business. We don't play games with delivery times or hidden handling fees. Here is exactly how we get your packages from our depot straight to your front door.

1. No-Nonsense Processing Time
- We work fast. All orders are packed, double-checked for quality, and handed over to the courier within 1 to 2 business days.
- Our team takes a breather on weekends and official statutory holidays, so orders placed then will head out first thing on Monday.

2. Straightforward Shipping Rates & Delivery Times
You will see the exact shipping cost clearly calculated right on your screen at checkout before you pay.
- Standard Reliable Delivery: Expect your parcel to show up in 7 to 15 business days.
- Free Shipping Deal: Spend over the minimum cutoff shown on our storefront, and the standard shipping fee is completely on us.

3. Real Tracking From Day One
- The moment the postal truck picks up your box, our system triggers an automated Shipment Confirmation email with your live tracking link.
- Give the logistics system 24 to 48 hours to update its web nodes and start showing the first tracking scan.

4. Your Address Needs to be Spot On
- Please double-check your street, apartment number, and postal code before hits buy. It’s your responsibility to give us a deliverable address.
- Once the courier has scanned the box into their truck, we cannot change the delivery route. We are not responsible for packages sent to a wrong address provided by the buyer.

5. Damage & Delivery Snags
- We wrap every single item in extra-thick shockproof bubble layers to withstand rough transits. 
- If a delivery driver makes a mess of your package or it gets genuinely lost in the system, don't panic. While we are not legally the postal company, we won't leave you hanging—reach out right away, and we will actively help you open a claim and find a solution.

6. Need an Update? Drop us a Line
If your box is taking a scenic route or you just want a quick status update, talk to us:
- Email: vzav6292@hotmail.com
- Website: canphone.shop